Service Details
About virtual care covered by MetroPlus
Other insurances accepted by Nao Medical
About Nao Medical’s virtual care services
What if I don’t have insurance for urgent care?
Nao Medical accepted insurances
FAQ
What are services not offered through virtual care?
Although we provide medical consultation for almost any condition, this is done virtually. We’re unable to perform any physical procedures, like suturing or splinting.
Services not available through virtual care are pre-employment, pre-op clearance, occupational health, Immigration service, worker’s compensation, tuberculosis testing (Quantiferon/PPD), or commercial driver’s license (CDL).
How does virtual care work?
Virtual care involves online communication between a doctor and patient through a video conferencing platform or app using a smartphone, tablet, or computer.
Can I pay for my virtual care appointment without insurance?
If you have no insurance, we provide our services without insurance for self-pay patients, giving you the care when you need it most.
How long would a virtual visit appointment take?
This may vary ( depending on the medical condition) anywhere from 10-15 minutes.
How do I prepare for a virtual doctor visit?
To prepare for a virtual visit, find a quiet place in your home or office and use headphones or earbuds if necessary. It would also be helpful to have good lighting in case the doctor needs to do a physical check. Make sure to have a list of your symptoms, medical history, and any questions you may have regarding your condition.
Does my insurance cover a virtual care service?
Virtual care is more cost-effective and flexible than in-office consultations, so most insurances cover virtual care services. However, we recommend that you check with your health insurance company before booking an appointment.
What are the benefits of virtual health?
Virtual health care helps patients save time and money, especially if they have to commute to the clinic or if they are unable to take time off of work. It is also a safe way to consult a doctor without having to expose yourself to contagious illnesses outdoors.
How do I pay for virtual care, and where is my information stored?
You’ll be able to pay through our Nao Medical app, and your payment information is stored on our highly secure online platform.
If you choose to make an appointment via telephone, we will send you a highly secure payment link. We select only the most secure payment methods to ensure patient privacy and safety.
Why people love
At Nao Medical, we go the extra mile for our patients. When you or your loved one is unwell, we are a provider that you can trust to take the time to treat you with the attention and care you deserve.
Committed to providing excellent service
24/7 customer support
Top tier customer service
Dedicated medical concierge
