About virtual care covered by MetroPlus
Other insurances accepted by Nao Medical
About Nao Medical’s virtual care services
What if I don’t have insurance for urgent care?
Why people love
At Nao Medical, we go the extra mile for our patients. When you or your loved one is unwell, we are a provider that you can trust to take the time to treat you with the attention and care you deserve.
Committed to providing excellent service
24/7 customer support
Top tier customer service
Dedicated medical concierge
Verified Customer Reviews
Your staff in Hicksville is amazing, kind, patient, and thorough!!! Thank your team for me!!!!
Amazing customer service. Always able to see a doctor in a timely manner. The staff is always courteous and professional. I will definitely be returning to this location.
My daughter came in with stomach pain, and your doctor was able to diagnose that she probably had appendicitis. I took her to the emergency room, and she did have to have her appendix removed. Thank you so much for your help.
My visits have been fantastic both times I’ve gone. The woman at the front desk was courteous and professional, and prompt. The nurse was excellent. Same treatment as the front desk and the smoothest phlebotomist going. The doctor was great, calm, thorough, polite, and knowledgeable. I wish he were my GP. Overall? 11 out of 10.
The service was excellent. I felt very comfortable despite it being my first visit. I would come back here again.
Very pleased with the service. The staff was very courteous and professional.
I’m impressed with the service from the nurse, physician & doctor, and the very lovely & friendly
Everything was great; the entire team was helpful, friendly, and professional
Prompt and helpful service. The assistant and doctors were very pleasant and thorough.
I would like to thank a receptionist for being beyond kind and helpful. I came this Saturday morning, and she was the only one at the desk. Thank you so much for being a beautiful positive person. All the staff was also excellent.
I was able to get timely and proper service when I needed it most. 5-stars all around.
Services are performed well, very caring staff offers you immediate attention as soon as possible.
I had no complaints when I went there. I was seen promptly, and all the staff was very nice!!
Excellent service: respected and loved by all. Thank you for a fantastic experience. I would always recommend Nao Medical. Thank you.
Timely, efficient, very professional, very pleased with the service.
I’ve been to Nao Medical, I think, three times, and their staff is delightful. If you are in dire pain, they take you in as soon as possible, if not sooner. The offices and exam rooms are spotless. All of the medical staff is very knowledgeable, patient, and understanding. I highly recommend it.
The doctor on staff was awesome. She was friendly and a genuine person. I wish more doctors had a personality and empathy like that.
The staff and the doctors were all very kind and caring. I was very worried about my child’s health. I appreciate your clinic being open on Saturdays. This saved us a trip to the ER, which can be scary for a child. Thank you again!
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What are services not offered through virtual care?
Although we provide medical consultation for almost any condition, this is done virtually. We’re unable to perform any physical procedures, like suturing or splinting.
Services not available through virtual care are pre-employment, pre-op clearance, occupational health, Immigration service, worker’s compensation, tuberculosis testing (Quantiferon/PPD), or commercial driver’s license (CDL).
How does virtual care work?
Virtual care involves online communication between a doctor and patient through a video conferencing platform or app using a smartphone, tablet, or computer.
Can I pay for my virtual care appointment without insurance?
If you have no insurance, we provide our services without insurance for self-pay patients, giving you the care when you need it most.
How long would a virtual visit appointment take?
This may vary ( depending on the medical condition) anywhere from 10-15 minutes.
How do I prepare for a virtual doctor visit?
To prepare for a virtual visit, find a quiet place in your home or office and use headphones or earbuds if necessary. It would also be helpful to have good lighting in case the doctor needs to do a physical check. Make sure to have a list of your symptoms, medical history, and any questions you may have regarding your condition.
Does my insurance cover a virtual care service?
Virtual care is more cost-effective and flexible than in-office consultations, so most insurances cover virtual care services. However, we recommend that you check with your health insurance company before booking an appointment.
What are the benefits of virtual health?
Virtual health care helps patients save time and money, especially if they have to commute to the clinic or if they are unable to take time off of work. It is also a safe way to consult a doctor without having to expose yourself to contagious illnesses outdoors.
How do I pay for virtual care, and where is my information stored?
You’ll be able to pay through our Nao Medical app, and your payment information is stored on our highly secure online platform.
If you choose to make an appointment via telephone, we will send you a highly secure payment link. We select only the most secure payment methods to ensure patient privacy and safety.